Phone error message is not descriptive
complete
A
Ari Trujillo Wesler
It just says, "Phone not formatted properly", but there isn't anything in the support documentation to designate what a proper format is. In addition, the mapping itself is too brittle. The importer should catch any malformed phone fields and spit them out, rather than blocking an entire import due to a single bunk field.
The solution appears to be to filter the list, to ensure that the top 10 rows do work, so that the bad rows can be filtered out later. But, this should be in the documentation and suggested to the user as a part of their import prep.
O
OpenField Support
complete
This has been addressed with the new button to choose to validate the first 10 rows of your file in the new Importer! There is also information in our article about how to properly format phone numbers for Import.
Read more about both here: https://openfieldhelp.zendesk.com/hc/en-us/articles/17790701772948-How-to-Import-Your-List